Below is a list of frequently asked questions. If you don't find an answer here, please email us at support [at] cashcontact.com .
It's actually very simple: log in with your Facebook account and you can receive payments. When you have an Android phone or iPhone it's easier because we have special apps for these devices. To send payments, you need to charge your account first. You can check our introduction page for more information.
Sending and receiving payments is completely free! When you don't have an Internet connection you will be billed for the SMS that are sent and received (see below). Besides these (optional and low) SMS costs there are no hidden fees.
Yes. Actually, you don't really need a bank. Only when you want to add extra money to your account or want to withdraw money you need a bank. We recommend a bank in the European Economic Area (EEA) because wire transfers in euro are free in this region.
We've gone through several security reviews of the site and the underlying software. Access to the site is protected with industry standard SSL encryption. We run on a regular base site scanners which try to hack our own site. We use CSRF protection for forms and protection against XSS. Finally we have highly trained karate pigeons garding the ports.
Bummer. We hope you get it back soon. In the meantime you should reset your private key on your settings page. That way nobody will be able to use your phone for payments anymore.
Good question, but ask yourself: why do others charge so much? And then think about what happened last year with banks and high bonuses. Then ask yourself why you put your money in a bank which charges you when you use it, withdraw it or transfer it. Wire transfers used to be on paper with a lot of manual work and were free. Now you need to do everything yourself and even have to pay for it. We run on hardware in the cloud which scales as needed. We don't need thousands of employees, offices nor cleaning ladies. We clean for ourselves so we can provide this free service!
We will do everything we can to keep it this way. However, it is possible that in the future we will charge professional users (like on-line shops) a minimal amount to cover the costs. We will provide more details as soon as we have them.
Yes! When you don't have an Internet connection for whatever reason (no wifi, no gprs signal or no data plan with your operator) then the Android mobile app will fall back to SMS for payments. The app will construct a special SMS and send it to our number (which is currently located in the UK). You will receive a confirmation of the payment by SMS also.
First of all: if you have an Internet connection on your phone we don't need to fall back to SMS. A payment by SMS sends one SMS to a number in the UK for which you will be billed by your mobile operator. This is not a special number so the cost should be minimal (like sending an SMS to a mobile in the UK). When we receive your SMS we respond by sending back an SMS. The cost of this SMS is 5 eurocent and will be subtracted from your account on our website. In case there was an error with your payment (for whatever reason, but mostly because you don't have enough balance) you will need to send and receive an SMS again. If your account balance it too low no SMS will be sent.
No. This would not be possible because we programmatically add a complex secure signature at the end of the SMS so we are sure that the SMS is initiated by you. The SMS is generated and sent by the app. If you have an Internet connection on your phone, you don't need to use SMS.
These characters are a secure signature which are used by the app to assure that the SMS is sent by our servers. You can ignore these.
The SMS is processed by the Android app before it goes to your inbox. The content of the SMS is structured program data so it doesn't make sense to show this in your SMS inbox.
We tested several SMS solutions and this partner provides us with the best coverage and pricing. When we find a better solution we will change this.
You should reset your private key in your account settings page if you think someone has got access to it. This will block further unauthorized payments. We have extensive logging in place to detect where payments come from so we can detect unauthorized access. We will not return money to you in case you paid for something which youre not satisfied with. This is something you need to resolve with the seller.
You can quickly create a Facebook account for free.
We're a different site ;-) Paypal subtracts fees which are costly for the person receiving money. We don't do that. Also we created simple apps with QR codes which allow you to pay friends easily.
Pingping is a payment method started by Belgacom in Belgium. They don't have an integration with QR codes and require you to type a complicated SMS yourself or use a "tag" sticker. They also charge you 40 cent for sending and receiving an SMS to a special (expensive) number. Finally they require you to put your pincode inside the SMS which can easily be read and reused when your phone is stolen.
KBC/CBC scashing is a payment method with QR codes limited to customers of the KBC/CBC bank in Belgium. You can't perform payments to people who are not clients of this bank (besides sending them an email). CashContact gives you immediate feedback about a payment in the app and on the website. With CashContact you don't need an iPhone or Android app (although this makes it easier for you) and can perform payments to others independent of their bank. For your comfort we have an integration with the KBC scash QR code on the page where you can charge your account and a scash code generator since this is not available on the KBC site itself.
m-banxafe is a mobile payment system in Belgium and requires the shop owner to send an sms and requires you to receive three sms messages. It costs 25 cent per transaction. Our solution is in our opinion easier, cheaper and faster.
Why wait? NFC or Near field communication has promising possibilities which we will certainly review once they're more widespread. In the meantime we wanted to create something that actually works independent of banks, mobile operators or credit card companies.
You should rescan your private key from your account page. Then you can enter a new pin and you're all set!
We balanced ease of use with security. The pincode is only a final security measure that is used to decrypt your private key in the app. Nobody can perform payments just by using your pincode.
You can change your pincode when you rescan your private key from your user settings page.
You can contact us at the email address at the top of this page.